Competing With Large UCaaS Providers The UCaaS (Unified Communications as a Service) market has become incredibly commoditized in recent years with the maturation of VoIP solutions and ease of market entry thru quality cloud service providers (CSPs) used as...
AI and Voice Simulation The development of artificial intelligence (AI) has led to many groundbreaking applications, including voice simulation. Voice simulation with AI refers to the process of using machine learning algorithms to create synthetic voices that sound...
Phishing Evolves: Best Practices to Avoid Being Phished A few weeks into my tenure at Terra Nova, I received an email from Fidelity alerting me that my 401(k) account needed action. It stated that I needed to activate my account within 2 weeks or I would lose...
Ransomeware Threats on the Rise in 2017 What does the cloud, “Breaking Bad”, Australia, and bitcoins all have in common? If you are up-to-date on current cyberattack trends around the world, you may have heard about the “Breaking Bad” themed ransomware attack...
A Great VoIP Experience Starts with Great QoS When you pick up your phone you expect to hear that familiar dial tone sound and expect to be able to clearly hear the person on the other side, right? When that doesn’t happen, it’s a Quality of Service (QoS) issue, and...
